Client Support
Ticket Helpdesk Queue & Engineering SLAs
Review client support requests, assign priority responses, and publish engineering updates.
Active Tickets: 2
TCK-401IN PROGRESSPriority: MEDIUMAcme Enterprises
Clarification regarding webhook latency on staging environment
Project: Enterprise ERP & Multi-Tenant Portal • Created: Oct 28, 2026
Current Engineering Note:
Lead Architect Vivek Pawar is reviewing the Redis event queue logs. Fix deploying to staging today.
TCK-389RESOLVEDPriority: LOWAcme Enterprises
Update client organization logo assets for dark mode
Project: Enterprise ERP & Multi-Tenant Portal • Created: Oct 14, 2026
Current Engineering Note:
SVGs replaced and cache invalidated across CDN.
TCK-405OPENPriority: URGENTOmniHealth AI
Vector embeddings dimension mismatch in sandbox ingestion
Project: AI Automated Customer Support Engine • Created: Today, 11:30